The customer has multiple broken phones and is seeking assistance for repairs or a replacement at a reduced price.

Well, I'll say definitely, if you can, come to the Murrow Park location, and explain to them your situation, and we should be able to get you a working phone.

So for the one that you said, the battery expanded, we can definitely get you a new battery, so you're able to have a working phone, as opposed to getting a phone fixed. That would only be for the Murrow Park location, because Muncie doesn't do repairs.

Hi, yes. So we wanted to offer you a discount on a new phone. What we can do is give you a lower phone, so at least you have a phone, a working phone to walk out of before the holidays. We'll provide you with a SIG Mini. That will be at the Burrow Park location, and you can take in your phone for repair.

Definitely don't need to spend $350 on a phone. What I'm saying is that if you wanted a working phone today, we would be able to fix your phones today, but we would be able to give you a loaner phone so they could use a working phone so the phones get repaired.