The customer is having trouble with the SIM card and receiving a code for setup.

The best way to take a look at it will be testing your SimCard on a different phone. Do you have another phone where you can test your SimCard? Only another Fig phone. Okay, that will be actually, that will be better. So put your SimCard in another Fig phone and try to see if it works. If everything is working, then we have a problem with the phone. We will actually need to take a look at it. If it's not working, there's definitely something in the SimCard that is not working.

So go back all the way back. Then again, put the code 915-245.

Okay, I'm going back to the beginning. Star pound, star pound, yeah. 915-245. Yeah. Bounce star, bounce star.

You have to put a new SIM card in the phone and then we have to try again with another SIM card.

I can check to see if it's sent. Let's see here. There's no Five Towns Rockaway Queens location, right? No, unfortunately not.

So go back, all the way back, and then again put the code 915-245.

Okay. You have to put a new SIM card in the phone, and then we have to try again with another SIM card.

No, you just need a new SIM card. That's the only way to get the phone working today.

Just go ahead and let's start the process from zero again.

If you come early, if you come, let's say, on Friday morning, we may have it prepared by Sunday by 1 to 12:30 p.m. If you come on Monday, I'm sorry, on Sunday, we should be ready by the same day.

Yes, yes. This really doesn't work. The phone is his U.S. phone. He goes back to Yeshua on Sunday, and the whole thing was to have it for today, tomorrow. How can we get his phone working today? Is there any way to do that?

I'm checking to see if it was sent. Oh, to Woodmere? Yeah. Yeah, it was packaged up as being picked up today. So it would be two-day shipping from today.

There's no quicker way to do that, to get a SIM card some other way.

It's going to be star pound, star pound. 915-245. Pound star, pound star. Yep. And then the first part, you need to put a phone number. It can be one of your phone numbers, okay?

It's going to be 3278-5558. Okay, press next and that should say everything is set up.

Okay, let's try a new code again. It's going to be 4190-5875.

Yes, put a SIM card, another SIM card that you have access to and then we have to try again.

So please let me know when you're ready.

Please let me know once you receive the code.

Oh. And now you will see a QR code and that is when you send the picture, okay?

I should call back again.