The customer's phone is not working and needs a replacement or repair.

Yes, we can do everything via mail. So, the first step to start this process will be sending an email to Info at State Coast, mentioning your issue and that you need a loaner phone, and along with that, I need you to include your name, your phone number, and your address, and then we'll start making the label to start the process with the loaner phone. Okay?

I need the email so I can send a label, okay? So, either one way or another, we must be in touch for email, okay?

Yes, I need your address, I need your name, and your number.

If you need a phone in the meantime, we can provide you a loaner phone, and yes, so, would you like to send a phone to us? Of course, we can provide you a label if the phone is brand new.

To info at statecoast.com.

I have to send you a link. You have to, for the loaner phone, you must pay a deposit of 150. Of course, once you return the loaner phone to us, we will refund you the whole amount, okay?

No, it's going to be in a link. I've got to take your credit card right here.

Yes, I'm emailing you a link right now.

I understand. How long have you been with this particular phone? I wanted, a few of my sons switched over to the Fig phones, and I want to say that this was at the beginning of the school year. It was a new, like, phone initiative that they were doing, so it would have only been from September. So, the phone has, okay, so the phone has been a little bit, about a month, am I correct? Yeah, yeah, it could have been a little bit later. I don't know exactly when they started the program, but it's a new phone.

Unfortunately, we don't go ahead and send replacements like that. I would love to go ahead and say, yes, we'll do it right away, but unfortunately, yes, no, unfortunately, no. So, what we need to do is, we need to see the phone in our office, and of course, we will either try to fix this first, and if not, we will see if the phone is, if it applies for replacement. Okay?

Yes, yes, exactly.

If we start doing everything right now, you should have the loaner by tomorrow.

The loaner phone is for free, okay? As long as you return it, we will return you the deposit right away. We won't keep your money. Don't worry.

Yes, we are not able to hack it like that. It's something that AT&T, it's applying that directly on their end. And, but yes, we will go right now, we will focus on this phone that's not working. We will focus and make it work. And then we will have to go from there.

Yes, that's correct.