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Customer is experiencing issues with transferring their phone number from an old provider to a new account.
Other Response Scripts
75%
So I'm just going to call Verizon and give them these two numbers, right?
45%
Okay, I see. Let me see that if we can switch over lines, all right? Uh, how's that? Uh, I'm going to check to see if we can switch over lines, um, that may not be possible. I think it's by single. So, I talked to someone about it, and he said that I'd have to get a new SIM card, and then we'd have to activate that with that, that number.
45%
The account number is going to be 932-447-77. Just tell them to put other, okay? And they will be able to just put the details and it will go through.
45%
In this situation, I know that you call Selecto already several times, and I'm sorry to ask you this, but there's the only, there's one only way to know the information precisely, and we'll be calling them. Make sure that your name is the same name that they have on their system. And not because you did it wrong, because Selecto changes the name. Again, not on purpose. It's how they work. And also the zip code, because they do change it as well.
45%
Call them. Make sure that your name and your zip code are correct. And then if they are not, please let us know. And in case that they are correct, you gave us the most line, and the zip code is 11204. If everything is correct, just tell them to please approve the request, because we did send it.
45%
In this situation, I know that you called Selecto already several times, and I'm sorry to ask you this, but there's only one way to know the information precisely. You will need to call them. Make sure that your name is the same name that they have on their system. Also, check the zip code, because they do change it as well.
45%
If everything is correct, just tell them to please approve the request, because we did send it. Our porting system right now is working just fine.
35%
The account number is 628-740-21.
35%
The PIN is 468026.
35%
The account number is going to be 680-454-88.
35%
And the PIN is going to be 627-396.
30%
It's going to stop by itself, but if you want to call once you have a transfer to confirm, you are welcome to do so.
30%
FIG service, we have that and we can give it to you.
30%
I see that you, yes, you credit for out to us at 11. Yeah, 12pm. So, the request was decent. But what we see here is that Selecto didn't, not, I mean, they are not deliberately doing this. This is not on purpose. It's just their system that is not so good. I see that they either declined the transaction, or there's one piece of information that may not be correct.
30%
Yes. Yes. Because that's what we are seeing. That's what we are seeing here, that they are not approving it. They are not letting your number go.
30%
I see that they either declined the transaction or there's one piece of information that may not be correct. This piece of information that may not be correct will be either your zip code or the name on your account.
How Customers Ask This
"How can I switch my phone number from someone else's name to my own?"
"Customer is trying to transfer their phone from PagePlus to Fig"
"The customer is trying to port their number and is having issues with the account number being recognized."
"How can I access my account information and transfer my number to a different SIM card?"
"Customer is experiencing issues with transferring their phone number from an old provider to a new account and is unsure why the transfer request is not being processed."