The customer is inquiring about the possibility of getting a refund or repair for a broken phone that is not charging.

You will have to send it there. The Muncie store will unfortunately be unable to help you in this regard, the technician there only can.

Yes, either come to Borough Park, you can come in, or you can ship it if you want.

The address, let me know, are you ready to take note? I'll give it to you right now. One second.

4306 13th Avenue, Brooklyn, New York. The zip code is 11219.

When you send the phone, please make sure to include a note inside the package with your name, your phone number, and your address, and also a description of the issues on the phone.

Yes, we do some repairs over there, and the hours are from Sunday to Thursday from 11 a.m. to 7 p.m. and Fridays from 11 a.m. to 2 p.m.

No, unfortunately not. One moment, please. No, we cannot provide you a refund, I'm sorry.

Unfortunately, I'm afraid that we won't be able to replace the whole phone. We can fix it, of course, and not a, not a...

Unfortunately, I don't think that we will be able to perform that scan to prepare in Muncie. If you need to change, if you need to replace the charge, if the phone is not charging, then we will have to take a look at the phone.

Well, the repairs go up to 75. Let's say just to repair the whole phone, let's say just to replace the phone, I don't know if that's the way I understood. Usually the prices go up to $75.

Only within seven days of having the phone, and the phone needs to be in perfect condition, okay? But unfortunately, not after a year. I'm sorry.