The customer is experiencing issues with network reception and compatibility of their phone in the U.K.

If you're in the UK, I will suggest you to consider a different carrier just to test it. Or if you have a friend or a member of the family with a different service, just, you can test it, but there's nothing in the phone that we can do to improve the reception.

I'm so sorry to say this, but I need to be realistic with you and truthful. We usually can't do anything when the network works like that. It depends on the network. It depends on the towers, and it depends on how good they reach your location.

Yes, no, that is not correct. The European version, it has something different physically with the phone. Of course, we can go ahead, we can reflash the phone to make it into an European or into an American software looking, but it's not going to be so productive.

We cannot do it anywhere else. It's not that we can do it while you're in Europe. And we may not even be allowed to do it. We just did it for one person, I think for the person that you're mentioning, because it was a matter of urgency that he needed to make it work like that.

Technically, it's not possible. It's not that you can come into the store, you can ask us, hey, I have a European version, can you make it into an American one? We may not say yes.

Yes, that's correct. But you say in the signal there's no difference? Yes, correct. So, there's no point to change.

Yes, we are aware of that. Is that something that's going to be changed? Yes, of course, eventually it's going to be changed.

No, that option is not available in our phones. And it's not going to be available because that requires a smart connection or a smart app. And we won't be adding that for now.

Yes, that's correct. That is how it is. And also, nothing can be changed for that. No, that's how the phone is for now. We will test it for future updates, but it's not something that I can tell you that we are going to start working on right now.