The customer is experiencing issues with the earphone jack on their phone after a repair.

When you come and drop it off, you can let them know that it's... You can either tell them the situation or you can just let them know that Juan and Jay are the ones that said that it was free.

Before you come in, just make sure you backup your data on your computer, and then it's fine. We can fix it.

What I would say is you want to come in tomorrow morning, right? Come in at 10 o'clock. We might be able to fix it to you that day, okay? But you have to come in when we open at 10 o'clock, okay?

Before you come in, just make sure you back up your data on your computer.

I would say if you want to come in tomorrow morning, right, come in at 10 o'clock. You might even be able to fix it to you that day, okay? But you have to come in when we open at 10 o'clock, okay?

If you want to get it done, like, fast, you know, come in tomorrow morning once we open, right? Before it gets busy. Yeah, we might be able to even do it on the spot. But you have to come at 10.

Hi. Yes. All right. So, I talked to my supervisor about the situation. Yeah. We will fix your phone for free. And the first time you sent it in for repair, or did you drop it off? I dropped it off. Okay. So, if you can come in and drop it off, we'll fix it for free.

It should take one to three days. Just depending on how much traffic we have. That's why I'm saying one to three. Because, you know, as long as we're not crazy busy, we can definitely do it, like, in the day. But if there's a lot of traffic going on, then we wouldn't be able to fix it in that short of a time.