The customer is experiencing issues with transferring their account from Selectel to Fig and needs assistance with the required information for the transfer.

All right. So I talked to my supervisor. I let him know about all the changes. Right. The changes to the porting, and he said that the zip code is actually the major information and that the address is actually not fully needed. Only the zip code needs to be correct. Okay. So you have that one now. Yep. So we can move the porting again. And then it should be at max two hours and everything should be done.

If it's accepted, then it'll go straight through to the phone, correct? Correct. Then my phone will be active then. Yes. Okay. So I guess we'll have to be patient.

All right. So without that complete address, it's not going to work. So my salesmen, they're going to decline it again. So that's why I'm saying I need something. I'm going to get my manager. Maybe he may know about this store, and maybe he has an address I can go off. Okay, just give me a second.

Okay. Yes, I am. I talked to my serializer. I let him know about all the changes. Right. The changes to the porting. And he said that the zip code is actually the major information. And that the address is actually not fully needed. Only the zip code needs to be correct. Okay. So you have that one now. Yep. So we can move the porting again. And then it should be at max two hours. And everything should be done. Two hours.

All right, so without that complete address, I'm not, it's not going to work. You know, like somebody tells me they're going to decline it again. So that's why I'm saying like I need like something. I'm going to get my manager and he may know about this store.

You're not going to get any notification immediately as to whether the request is being honored or something. No, we don't get a request immediately, no. We still have to wait, and then it'll either come up as declined or accepted. And that could take two hours, you say? Yes.

So you said that it's on 16th Avenue. Yeah. What exactly is this? You're talking about the store's address? So maybe I can look that up. Yeah, yeah. It was a storefront, and it was a service providing kosher. No, I don't remember. I don't remember that. I'm talking about maybe 10 years ago that I set that up. And no, I'm not even sure the store exists there anymore. It might.

No, we don't get a request immediately, no. We still have to wait. And then it will either come up as declined or accepted. And that could take two hours, you say? Yes. All right. So I might have to call you back later. I hope I don't. That is if it's accepted, then it will go straight through to the phone, correct? Correct. Then my phone will be active then. Yes. Okay. So I guess we'll have to be patient.

Let me pull up the information. All right. So 3474031062 Selectel and then what's the first name? So the name on the account with them is Sam Green, S-A-M, Green, like the color. So it's Sam, S-A-M, Green, G-R-E-E-N. Right. Right. And then you said the account number, the transfer pin, those are correct? Um, I can't answer your question. I don't know exactly what you're referring to but those are the only details that I have to share. The correct zip code for the account is 11219, not my personal zip code. That should be different though. 11219.

Well, yes, normally that would be the case but that would all depend if Selectel accepts this information. As you've seen that Selectel kind of not being very easy to work with. So pretty much here, I'm pretty much reading you the list of information that we are asked to fill out before we resubmit the porting. So right here it gives you access for the account holder's address. Address, apartment, city, zip code, state, and country. It says Brooklyn, New York, 11219, but the street address is 16th Avenue. I don't have the number. That's the only problem.