💳

The customer is inquiring about reopening their account due to a missed payment and providing new credit card information.

💳 Account & Billing Payment Issues Asked 2 times needs_work

Other Response Scripts

70%
You're all set. Yes.
promise 1/0
70%
You're all set.
promise 1/0
70%
Yes, it's going to start working now.
info 1/0
35%
So we have to reopen your account.
instruction 0/1
35%
I can help with that. Please give me the new credit card number.
instruction 0/1
30%
Yes, you missed the payment, your subscription, and then storage is going to react to your account.
explanation 0/1
30%
I was asking to make sure that you still want the same service that you did before. Unlimited talk and text with one gig of data. That's $15 a month.
explanation 0/1
30%
Your account was closed because you missed the payment. We have to reopen your account.
explanation 0/1
30%
I was just double checking to make sure that you still wanted the same service that you did before. One gig of data. It's $15 a month.
explanation 0/1
15%
It's processing right now. Give it a couple minutes.
instruction Steps 0/2
5%
What's the card number?
instruction 0/2

How Customers Ask This

"The customer is inquiring about reopening their account due to a missed payment and providing a new credit card number."