📱

The customer is experiencing issues with their Fig phone not working properly with AT&T due to IMEI problems.

📱 Device Issues Power & Boot Asked 2 times needs_work

Other Response Scripts

85%
IMEI settings. Writing in IMEI succeeded. Please restart the device to finish.
instruction Steps 1/0
85%
Now I generate IMEI or IMEI settings? IMEI settings. Writing in IMEI succeeded. Please restore the rest of this.
instruction Steps 1/0
45%
So, you're going to change the IEI of your phone. So, you're going to go back out of all the apps. It's going to go like you're dialing a regular number. Go star, pound, star, pound.
instruction Steps 0/1
45%
Star, pound, star, pound, 1122. Pound, star, pound, star. Pound, star, pound, star.
instruction Steps 0/1
45%
Okay. 356. 0800. 9815. 5890. Again. 356. 0800. 9815. 5890.
instruction Steps 0/1
45%
So you're going to change the IMEI of your phone. So you're going to go back out of all the apps. It's going to go like you're dialing a regular number. Go star, pound, star, pound. Star, pound, star, pound. 1122. Pound, star, pound, star. Pound, star, pound, star.
instruction Steps 0/1
45%
Okay. And then IMEI 2, 356, 0800, 9624, 2377.
instruction Steps 0/1
5%
I can give you another IMEI number to see if it works in your phone. But it's going to be one that works with AT&T?
instruction 0/2
5%
As long as you call customer service with the extension of 405, someone will pick up the phone.
instruction 0/2
5%
You can try extension 408. That's my extension, directly, if you wanted to try that.
instruction 0/2
0%
First, I'm going to let you know that AT&T does not work well with the Fig Phone. So, no matter what you do, the service is going to eventually just abruptly stop.
explanation 0/2
0%
I could get you one for AT&T, yes. But, again, it's not going to guarantee that your phone is going to work.
promise 0/2

How Customers Ask This

"The customer is experiencing issues with their Fig phone not working properly with AT&T due to IMEI problems."