The customer is experiencing issues with message retrieval and camera functionality after a recent software update.

Okay, let's do it one more time just to make 100% sure, okay? So, go to settings in your phone.

Okay, so you did it through settings, apps notifications, see all apps, messages, and clear storage? That's correct.

Are you able to, do you, do one of your friends have, like, a T-Mobile SIM card, or U.S. Mobile SIM card, so you can put in your phone for a few minutes and test?

Would you be able to call me when you have it in your hands? Then I'll do my best to help.

We can fix it right away actually, it's something very easy, it's a small troubleshoot over the phone. If you have a phone right with you, I can help you right now.

Unfortunately, we are advising our customers to switch carriers from AT&T, because it's not working quite well. It's having these kind of issues that you're describing, okay?

If you have any other doubts, I will be more than happy to respond to you, or if you need help with something else, we'll be here to help.