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The customer is having trouble entering the correct password on their Fig phone.

💻 Apps & Software Settings Issues Asked 2 times needs_work

Other Response Scripts

45%
Okay, input the password. Yes. Yes. So the password is going to be 216. Yes. Three, four. One second. 216. Yes. Three, four. Four, yes. Yes. And then again, D as in David.
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45%
Okay, input the password. Yes. Yes. So the password is going to be 216. Yes. Three, four. One second. 216, just give me a second, okay? 216. Yes. Three, four. Four, yes. Yes. And then again, D as in David.
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45%
And the code again is 21634, D as in David. And it's still not going.
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35%
Please, come and we'll help you, okay?
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35%
No, lowercase. Lowercase. That's what I did.
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35%
Okay, there's not going to be an option to go over the phone. Please, come and we'll help you, okay?
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15%
Beneath that you will find an option that says input password. I need to know exactly what do you see on your screen right now.
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15%
You need to put a random password several times until you get into that IMEI screen again. So you need to get that done for us to start the process.
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15%
You have to try over and over again until you get the same screen with the IMEI in it.
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15%
So beneath that, you'll find a space that says, please input password. So let me know when you're ready for the password.
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15%
Now press reset. Okay. Let me know when you did it.
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15%
Again, I'm going to repeat for you. 358291740971034. So you have it like that in your phone? The same thing. Yes.
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5%
Okay, please, let me have it. I'll give you a second. Sure. Give me a second. EMI 358-2917-4097-1034.
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5%
Do you have a SIM card inside the phone?
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5%
Please, come to our store in Borough Park. We'll help you there, okay?
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How Customers Ask This

"The customer is having trouble entering the correct password on their Fig phone."