The customer is experiencing issues with call management and functionality when using a second SIM card.

Turn off the phone, give it one minute, turn it back on, and that should be all.

So go to settings in your phone.

Press in the down button, the volume down button and the FIG at the same time. You have to press it and hold them for a few seconds and then send a screenshot to us or text message to see what, what's coming up to you.

Go to settings in your phone.

Can you send a screenshot of that, please?

When you're in apps and notifications, do you see three big apps in the beginning, like, or no? Messages, phone, contact?

Can you send me a screenshot of that, please?

If you want to do it now, it will be great. So, we can help you right away.

You can take a screenshot and you can text it to us with this number while we speak. You can do it with a fake. I mean, if it is for you to do it with other phones, you can do it. But with the fake, you can take a screenshot by pressing the volume down button and the side key at the same time. You have to press it and hold them for a few seconds.

Once you're there, go to apps and notifications.

Go where it says phone, please.

Now, scroll down to the third option. That will be storage and cache.

Once it's storage and cache, press where it says clear storage. Don't worry, this won't delete your messages or anything. This will just delete the residual data that is making your app not working so well.