The customer is experiencing issues with a bloated battery and another phone that is not receiving incoming calls.

Can you take out the battery from your phone?

What you can do is you can try to see one thing. We have two possible options that it could be. One is that the slot that your SIM card is in may not be locked. So, there's like a silver latch that you press that you slide left and right. And if it's not locked, what happens is it kind of, like, in and out, and it essentially, like, takes off your service and puts on your service back for you. If it's not locked. That's one. And then the second is maybe the SIM card slot itself is damaged. So, I would say for you to just try putting your SIM card slot in the second slot. Because the Fig 2 Pro has two SIM card slots.

You can either call us before you send it in, or when you send it in, just make sure that it has all the information so that we know it's your phone. You'll put your first name, last name, your number to contact you, your address, and your e-mail.

If the package doesn't have all the information, our policy is to send the package back. So, just make sure that it has all that information and what exactly is wrong with the phone so that when we get the phone, there's no problem, right?

Yes, we could definitely send you a battery. I would just need to have your address, name and address, and I can send you a battery.

So, if it's only incoming calls, you have to check your phone to send your phone into the Borough Park location so that we can see exactly what is going on with your phone.

You can also send your phone in. You don't have to physically drop it off.

So, for Muncie, they only do shell repairs. They only fix the outer shell of the phone. They don't fix any of the network issues.

I already packed up your battery. It's going to be sent. It's going to take two days to bring.