The customer is experiencing intermittent service issues with their Fig 2 Pro phone, including periods of no service and problems making calls.

Yeah, so you go into your settings, and then you go into the system. At the bottom there, it's going to say reset.

And then it would say reset mobile, Bluetooth, and Wi-Fi. You then turn your phone off, wait 10 seconds, turn it back on, and then see if that would fix the issue.

You will have to send this phone to us, okay? I will provide you the address so you can send it, and we will go from there.

It's 4306 13th Avenue, Brooklyn, New York, and the ZIP code is 11219. So when you send it, it's extremely, extremely important that you send a note inside the package with your name, your phone number, your home address, and an explanation on what's happening with the phone.

Yes, try the second SIM card slot.

So, yes, try the second SIM card slot.

Okay, so go back to putting in the first one.

It's going to cost from $50 up to $75 maximum.

I'm sorry that we weren't able to help you with the solution over the phone. Send us a phone, and we will do our best to get it repaired for you.