💻

The customer is experiencing slow performance on their device after a recent update and is seeking a solution to improve speed.

💻 Apps & Software Settings Issues Asked 1 times needs_work

Other Response Scripts

45%

So you go into your settings and then we want to see the amount of storage you have on your phone.

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45%

Can you check in your app updates to see if anything is updated, the DC updated?

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45%

All right, so that was notified by my supervisor. So what we can do is I'm going to show you how to do it with one app, and then you're going to have to do the same process with all of your apps besides your notes, okay?

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45%

So you would go into your settings, and then let's just start with your message app. So we'll go to apps and notifications.

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45%

In apps and notifications, you would click on see all apps.

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45%

Scroll down to the message app.

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45%

Go to storage and cache.

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45%

You're going to clear storage.

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45%

So you're going to do the same process with every app that you're having trouble with.

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45%

And just remember, do not do this with the notes app.

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30%

Let me see what I can do. Give me one second, all right?

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30%

Okay, so storage is fine. Okay, then we can go into… You said you updated your phone, is that correct?

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30%

It's not going to delete any of your messages. Only the data?

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