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The customer is inquiring about the return shipping of a phone that was sent back due to a shipping label issue and wants to confirm the address for resending it.

🏪 Store & Service Device Repair Asked 1 times needs_work

Other Response Scripts

70%
Thanks a lot. Appreciate it. No problem. Have a nice day.
promise 1/0
45%
Alright, no problem. I'll send it. Can you email me the tracking number, please? Once you have it sent, okay?
instruction Steps 0/1
35%
Yes, I received the email. I'm looking for the package right now, all right? Give me one second.
instruction 0/1
35%
Ah, yes. Alright, so we have your package. Do you want it to be sent to that address, or are they going to come pick it up?
instruction 0/1
30%
Just to let you know, that address is a few blocks from our store. If they would like, they can come pick it up if you wanted that as well.
info 0/1
30%
We do charge for the shipping. That's what I'm saying. If they pick it up, we're going to have to... They told me it's free.
explanation 0/1