The customer is experiencing issues with a broken SIM card slot and needs assistance with unlocking the phone and using the second SIM card slot.

Press now. There's a reset button. Press reset. What are the two options that you have? Press it. Yes. It says restarting.

Yes, that's correct. Okay. So I will stop by and get a SIM card. And it will be the same number? Of course. Or the number will change? Oh, no. Thank you. We will be the same number. Thank you. No, no, no, no. It will be the same number.

I can send you a code that unlocks your phone. Please try to put in the right code about six to seven times and then there's going to be a number that pops up and it says IMEI. Your phone has to be connected to a network, so you need a valid SIM card inside the phone for this to work.

First, try to put in the password so that you get the IMEI number to come up on the screen. You have to attempt to put in the password wrong about seven times and then that code is going to pop up on your screen.

Once you get that number, then you can call back and then we can try to get it unlocked, okay?

The codes you have to put into your phone, it's going to be letters and numbers and it's going to be all lowercase, okay? F as in Frank, B as in Bob, B as in Bob, nine, E as in Edward.

You just put the SIM card into the slot. It should just go automatically.

If that doesn't work, you may have to put your phone in again.

Please put the SIM card in the customer's phone. It should be working in five minutes. Make a call, send a text message. If everything works, then it's something in the SIM card, in the T-Mobile SIM card that is quite not good.

Also, one thing that you have to do is you have to reset the line. So if you have the phone in hand, go to settings, please. Once in settings, go to system.

For details. So, you need a new SIM card. That is what you need. You have T-Mobile service, or you have FIX service? FIX service. Okay, then. So, you will need a new SIM card. You can go by our store and, umm, of course we will give you a SIM card. First of all let me check if you have stock because we were ordering a SIM card. Yes, we have SIM cards. Okay, so yes, you can pick up a SIM card in the store and, yeah, that will work for you.

Yes, it should work if it's connected to Wi-Fi.

You have to replace that piece. There's no method of holding it down.