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The customer is inquiring about the status of a phone repair and seeking compensation or a replacement for a defective phone.
Other Response Scripts
45%
I will speak with the repair manager and the operations manager as well to make you a fixed rate not charge you, let's say full price, okay?
45%
Please why don't you find a tracking number, call us back, provide the tracking number, and we will work with priority from there, okay?
35%
Sure. Do you have your ticket number?
35%
Let me get my manager.
35%
Do you happen to have the tracking number as we requested or not yet?
35%
We will try to work on a fixed rate, so we try to charge as much as possible.
30%
I don't see anything under that name, under that number. Is there another number we're under?
30%
So Borough Park, there is no order number. That would only be if you just purchased the phone. But if you sent the phone in for repair, there would be no order number.
30%
Yes, actually, you said that we had some back and forth and fortunately, this is an automated email. There was no it was not a real back and forward is an automated for or repair or a bird ticket.
30%
I'm afraid that no we won't be able to send a new phone, and there will be a charge for the repair indeed.
30%
Unfortunately, we cannot provide you another phone or any kind of compensation in this situation.