The customer is experiencing physical damage to their phone, including cracks and pieces falling off, despite being careful with it.

I can help with that. Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.

You have to send us pictures of the phone. Send them to info.statecoacher.com.

Once we get parts, yes. The parts will be everywhere, even in the Muncie store. And they will be able to fix it for you.

I'm so sorry. It got really, really delayed, but it's finally ready. The update is ready. We are testing the app in three phones now, and it will be finally released tonight.

We must consult directly with Steve when we are going to have parts for that one. And then going from there, we will be happy to help you fix the phone.

We already have cases. We received cases today. So we are going to start selling them online on Monday. So you can order one on Monday, just in the meantime.

Unfortunately, that is not for free. That will have a price.