The customer is having trouble using the pound key to switch between numbers and letters on their FIG Kosher Phone.

Okay, let's go through a troubleshoot. So you have to go to settings in your phone. It's going to take a little bit of time because you need to navigate with your button. So it can be tedious for you. So, yes, go to settings. Uh-huh. Okay. So once, yes, once you're in settings, go to app and notifications. I think you will see two options, app or notifications. So you need to go to app. Okay?

Once you're in apps and notifications or in that place, yes, go to see all apps. You will see see all 22 apps or app info. Both options are fine, are the same thing actually. Okay.

So once you're there, on the top right of the screen, you will find three dots. Okay? Three dots. You have to navigate there with the arrows. It can be, again, can be challenging. But navigate there, please. And press which says show system.

Now you will see that the phone will show you a lot of extra options that can be a little strange. Okay. So we have to look up for an option that will be called, you can search in the, I mean, and the option will be called T9 key dictionary or T9 keyword. It's going to be the only option starting with T9. So look up for that and let me know once you find it.

Once the storage and cache, press where it says clear storage. Don't worry. This won't delete any information on your phone. We'll just reset the keyboard. Okay.

So once it's done, please let me know. Then it says delete app data question mark. Yes. Press yes. Okay.

All we have to do is just go ahead and try again to type. Oh, so what do I press? Clear storage? Clear storage. Yes.

Please, go to, again, go to settings in your phone, and then go to all the way to the end where it says about phone. And there you will find the NIA number. Can you tell me that number, please?

Once you get home and you have Wi-Fi, just go to settings in the phone again. You will find one single option that says Network and Connections, and there you, the first option will be the Wi-Fi option. So look up for your Wi-Fi and then put your password in your Wi-Fi, and that's it. Extremely simple.

For the numbers, you can press and hold the key with the number, and that will put the number.

In this situation, we have to report it to the developers. There's going to be a new update for the feed core later today or tomorrow.

Okay. So you will be the first one to receive an update that will fix the Android Auto problem and hopefully this problem with the keyboard as well. Okay. So I'm going to provide your NIA now to the developers. And, please, connect the phone to Wi-Fi as soon as you can, and you will be getting an update. Okay?