The camera app is not displaying photos correctly and shows a black screen.

Yes. Okay, Jay, right? Yes. You've been so helpful today. I really appreciate it. You really know yourself.

Okay. So what we can do is we can go into your settings. Okay. One second. Settings. And then go into apps and notifications. Apps and notifications. Okay. And see all apps. See all apps. Demo? Yes. Okay. And then go to storage and cache. Storage and cache. Okay. Clear storage.

Okay. And then you open up your camera app. Okay. And then try to access your photos.

So the next step is we can go into your settings, go back to the same place. Okay. Second. Cameras plus gallery. Give me one second. So I'm going back to settings and apps and notifications, correct? Yes. And camera. Now you go into gallery. Go into what? Into gallery. Oh, I shouldn't go into camera, I should go into gallery? Yes. Gallery. Okay. Yeah. And then you go to storage and cache. And again, clear storage?

It grayed out, so I'm assuming it's completed? Yes. So I clicked it, and then it's grayed out. It means that it's clear. That it's done, right? Now I can go back to the gallery? Yes.

Allow gallery to modify or delete the contents of your shared storage? Oh, it's asking to allow? It's asking me to allow gallery to – do I allow gallery to modify or delete the contents of your shared storage? Yes. Allow gallery to read the contents of your shared storage? Allow gallery to read locations?

Okay, so can you go into your settings? Okay, hold on. Settings. Okay. And then scroll all the way down to the bottom. The third to last one should be app updates.

Okay, so if you scroll all the way down to the bottom, what's the last option? Apps and notifications. That's the last option all the way at the bottom? The last option all the way at the bottom of settings is about phone.

All right. Give me one second. All right, I'm going to contact my supervisor.

One last thing for us to check. Have you updated any of your apps recently?

So there should be an option of app updates somewhere on your phone. Do you see anything that says app updates?

Yes, it's not. I hit check for updates, and it says checking for updates, and then nothing happens.

You would have to contact Palm.

It will not delete any of your photos or videos.

Yes. Don't worry. It's not necessary for us.

Right, the system updates, it lets you know. It tells you something your phone says in the update. But for the app updates, sometimes you have to go into the app updates.

So past that, there actually is nothing that we can do. We don't really service them anymore, so we wouldn't be able to, like, check it in our store either.

Yes, I see. In about phone, there's software updates and there's app updates. Click on the app updates, yeah.

Oh, this is a Palm phone? Version of the Fig, from what I understand. What's with the Fig phone? But this is a Palm phone that you have? Service is getting glossy. Hold on.