The customer is experiencing issues with a blank screen on a phone and is inquiring about getting a new device.

It shouldn't take long. They're going to give her the phone right away.

Please go into your settings, then tap System update. Do it when you're connected to Wi-Fi, because if not, it's going to use up all your data since it's a large file.

You just take the SIM card out of the phone that you have and put it into the new one.

When you come in to pick up the Fig Mini, our technicians will check your phone to see exactly what's going on.

With that phone, you would send back that phone when you can.

When you come in to get the new phone, you can also get a case.

I understand that you got it in September, but our phones have updates because they fix issues with the phone. So if you don't update it, then you can have certain issues with the phone.