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The customer is experiencing issues with the Notes app crashing when attempting to print.

💻 Apps & Software Settings Issues Asked 1 times needs_work

Other Response Scripts

45%
So, I'm asking, where exactly are you finding a print option? Are you on Wi-Fi? Yes. Okay, I'm going to go there. I'm going to walk you through it. I'm on the notes app, right? I click on a note. I press the top left button on the phone thing, like the Windows button. Like, if you hold it down, it goes to, like, to hold the windows, to spin out the windows. Correct? See, after option 9 is print.
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45%
Okay, so what we can do is we can try to restart your Notes app to see if that fixes the issue. So I would just go to that and click on the icon and hold it down and go to the backdoor settings almost? You would go into your settings and then go into custom notifications and then go to storage and cache bay.
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45%
No, you wouldn't force it. You would go to storage and cache bay and then you would clear the cache bay. Even if I have stuff in there I would like to keep? Well, clearing the cache bay is not going to delete your notes or anything.
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45%
Yes, you go to settings and then you go to apps and notifications and then see all apps and then you go down to the notes.
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45%
Did you just clear the cache? Yeah, clear the cache, yeah. Okay, I just did that. Now go back to the Notes app? Yeah, and then try it for DM.
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45%
You can try to clear the storage of the Notes app, but it's going to delete save settings. If I can delete the Notes, it will delete the save settings of the Notes app.
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45%
Actually, yes. The phone automatically restarts. What tricks do you have, actually? Because that was already fixed in an update. I have – I'm going to go to settings.
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30%
Well, there shouldn't be a print option. Why not? Because there is no function for it. I mean, it works automatically. Normally what it will do to print stuff is take a screenshot and print it off the gallery.
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30%
Yes. Okay, doing that. This app data will be permanently deleted. This includes file settings, databases, and other app data. Yeah, it's not going to delete your Notes. Like, your actual Notes that you've written.
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30%
Unfortunately, yes, what my co-worker here tried is just to help you to restart the app in the hope that it will work. But unfortunately, once you do that, the Notes are deleted, I'm afraid.
explanation 0/1