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The music player on the phone is not working and shows an error message.
Other Response Scripts
85%
Okay. Um, so let's go into your settings. Okay. Settings. Absent notifications. Okay. Click on see all apps. Okay. Then go to the music player. Music player. And then go to storage and cache. Okay. Then click on clear storage. But that will delete all my stuff? It will not delete any of your stuff. Oh, no. Okay, so delete storage. Okay, now should I go check the music player? Yes.
85%
Okay, I can help you with that. So go to menu on the phone. Now press and hold the music player. Now, open up the music player, it will request the permissions, and yes, end of story.
85%
You will ask some permissions. You have to press yes to everything. And then open up the music player and everything will be there.
85%
Okay, so once it's done, just go ahead and open up the music player and accept all the information that it will ask you. That's it. Your music player will be back and it will be working.
85%
Okay, so go into your settings. And then go to apps and notifications. And then go to see all apps. Scroll down to the music player. And then you're going to open that, and you're going to click on storage and cache. And then you're going to click on clear storage.
70%
Great. Thanks, I appreciate it. No problem. Have a good day.
70%
No, the music's not going to be deleted now.
70%
No, none of my music should be deleted, right? No.
45%
Please go to settings. Go into settings on your phone. And then go to apps and notifications. Find your apps and notifications. And then go to see all apps. And then scroll down to the music player. And go to storage and cache. And then go to clear storage. It will not delete any of your music. It's not going to delete anything. It's only going to take away your playlist. You can just make the playlist again. So after you clear the storage and press okay, you open back up your music app.
45%
Once you're there, scroll on to the third option. That will be storage and cache.
45%
And now press where it says clear storage. Don't worry. It won't delete your music.
45%
Okay. Wait. Now just open up the music player.
45%
All right, now try to open your music app again.
45%
Okay, I can help over there. Go to menu on the phone. Menu is where you see all the apps, the main menu.
45%
Once you're there, press and hold the music player, please.
45%
Press on that. So once you're there, you have to go to storage and cache.
45%
Yes, go back to the music player. That's correct.
35%
Can you go into your settings?
35%
And then apps and notifications.
35%
And then see all apps.
35%
And then go to the music player.
35%
And then you click on storage and cache.
35%
Yes, you would allow all the settings.
35%
For that, you may have to bring your phone to either the Williamsburg location or the Borough Park location.
35%
You have to pay for the repair. Just fix the front screen. We replaced the outer shell of the phone, just the whole entire outer part.
30%
I can help you over the phone. So, if you have the phone in your hand, you can just go to the menu on the phone.
30%
Clear storage, that's going to delete my music? No, it's not going to delete any of your music.
30%
Once in storage and cache, first of all it says clear storage. Don't worry, this will not delete your music, this will just reset the app and delete the receivable information that the app doesn't need to work.
30%
And if it happens again, then I do the same thing? Yes. Okay, so it's hold down info and clear storage.
30%
If you send it back, we would repair your phone.
30%
It would be $75 for the shell repair.
30%
The warranty doesn't last that long for hardware. It's two months for hardware, six months for software, and a year for network.
15%
Once in menu, press and hold the music player. Yeah. Once you press and hold the music player, you will see a few options coming out of it. And one of these options will be a circle with an eye inside. Do you see it? Yeah. Tap info.
How Customers Ask This
"The music app is not working and shows an error message."
"The music player app is not working and shows an error message."
"The music app is not working and shows an error message."
"The music app is not working and shows an error message."
"The music app is not working and displays an error message."
"The music app is not working and shows an error message."