The customer is having trouble entering a code on their device due to keyboard issues.

Alright, you're all set.

So take away the keyboard after you put in the password, and then it's just a reset behind the keyboard.

You should be able to press, like, the back key, and then it should let you...

Try to press off the keyboard, like pressing the screen.

Yes, is the phone card now in the phone?

Alright, well the code is still the same. It's still... It's like not letting me press enter. It just lets you press reset.