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Why can't I receive MMS messages after a software update?
Other Response Scripts
100%
Yes. Once my data resets, which it should reset soon, I think in a day or two, then everything should start working again.
85%
I can help you with that. So, go to settings on your phone, please. Once in settings, I need you to go to apps and notifications. Once in apps and notifications, go to see all apps. If not, you can find an option that says app info, that's the same. So, as you can see, there are three tabs here. You'll find three tabs. So, tap on those tabs, please. And you will find now another option that's coming as show system. Once you press show system, I need you to go to look for an app that will be called Zur SB. Once you find it, let me know. Once you get it, press open. So, once you open it, you will see a whole list of apps. One of those apps will be your messaging app. Now, you have to turn it on. If it's turned off, you have to turn it on. Yes, just turn on the messaging app. Should I turn that on? Yes. Turn it on. Oh, now I have options to turn on messages. And yes. And then turn the messaging on, please. And that's it. That should fix the problem.
70%
Yes, you'd definitely be able to do that.
70%
It's just an update. The software is just to save some battery and unfortunately, the messaging app got involved into that and that's it. No, that's it, that this will fix the issue.
45%
You need to call your service provider, and you need to ask them to please, make them the same question, hey, how much data do I have left? They will answer you, okay? If they tell you no, then that means that you ran out of data.
45%
Okay, so for that one, that's definitely going to have to be sent in for repair. That's something you can do over the phone.
45%
You'd be sending it to the Borough Park location.
45%
You would send the phone in to 4306 13th Avenue. That's Brooklyn, New York.
45%
If you just want your contacts, then we can do that while the phone is for repair.
45%
Okay, so first let me double check to see what message update you're on. So go into your settings.
45%
Let me go to apps and notifications. Okay. Then see all apps.
45%
Yes, and then go to messages.
45%
And then you would click on storage and cache.
45%
So we can try restarting the mobile boot using Wi-Fi. So you go into your settings.
45%
And then you go to system.
45%
Okay. Then you go to reset option.
45%
Okay. And then you would click on reset mobile boot using Wi-Fi.
45%
Just make sure you reset your phone first.
45%
There's a troubleshoot to do for that. With each of the phones, you would take out the SIM card, leave it out for like five minutes, and then you would try to purchase the first SIM card slot and the second SIM card slot. If you're still experiencing the MMS loss with both the SIM card slots, then we'd like to get the IMEI of those phones and send them over to the dev.
45%
I will notify to Isabella. First, we will be working on an update. Were you able to update the phone by any chance? Oh, right, the update. Maybe the update will help. One second. Yeah, yeah, we released an update that fixes the T9, actually. And also, if you're going to do the update, make sure that your home is connected to Wi-Fi. So it has to be connected to a real Wi-Fi? Yes, to a real Wi-Fi. If you're connected to data, mostly with old data, it's not enough or it may not be enough for the update, okay?
45%
What you should ask Verizon will be to ask them directly to send you a new sim card. Just tell them, don't give them further explanation because it will make it worse and it will make it more less understandable for them. Just have in mind also that Verizon customer support, it's not like real tech people. It's just like people following a script and a book and a manual. Okay. So don't, don't expect a lot from them. So you can just ask, go ahead, call Verizon, ask them for a new sim card. Just tell them that you think that your sim card is old or something like that. And once you get the new sim card, we have to test it and retest it. And some, we will find a way, we will make it work.
45%
So, once my data resets, you're saying I should just do the updates from now on just on Wi-Fi.
45%
Alright, so go into your settings. Then go to Apps and Notifications. Then go to See All Apps. Then in the top right corner is the three dots. Click on those and click Show System. And now you're gonna scroll down to DuraSpeed. D as in dog, U-R-A- DuraSpeed. Yes, it's on. Alright, and turn it off. Okay. Alright, now go back to that long list of apps. Then you click on Messenger or Message App. Then go to Storage and Cache. And Clear Storage. Alright. And after that, you turn your phone off and turn it back on. And then try sending a message.
45%
Okay, there is one more thing that we can do. We can try to reset the storage on the messages, okay? Go to Settings in the phone, please.
45%
Once in Settings, go to Apps and Notifications.
45%
Once here in App Notifications, let me know.
45%
On the top right of the screen, you will find three dots. Touch on those three dots.
45%
Once you touch on those three dots, press Show System.
45%
Once in settings, go to app updates.
45%
Once you do it, you have to just turn it off, turn it back on.
45%
Go through with restarting your mobile phone so you can verify it.
45%
Go into your settings. Then you're going to go to reset options. Yes, right, and then you're going to reset options and then you would reset Wi-Fi, mobile, and Bluetooth. After you reset that, you would reset your phone, so turn it off, give it like 10 seconds, and then turn it back on.
35%
You have to connect to Wi-Fi, yes.
35%
Yes, you have to add more, but you have to call them.
35%
That's correct, sir. Okay? I'm so sorry. That's how phones work, not only big phones. So please, call your service provider and add more data.
30%
Okay, I'm pretty sure that you ran out of data. Did you connect to Wi-Fi to make the update?
30%
Picture texts only work through data, not through Wi-Fi.
30%
Yes, the updates are extremely large, and they can actually use a lot of data.
30%
Wi-Fi is going to be helping it download a lot of the data information, so it will download the update and it won't use the different data.
30%
Alright, and what is your problem?
30%
When I tap more options in the chat, it only gives me share contact and schedule messages. Usually it would say file attachment or share location.
30%
So after we get the phone, it would take one to three days for the repair to finish. And then we would be sending back the phone in a two-day shipping.
30%
They would change the motherboard in the phone. And that would be free of charge due to the fact that it's under warranty.
30%
Most likely it would not be free. But when you bring it in, we would diagnose the problem and see exactly what it's going to fall under.
30%
Okay, so your phone is not up to date. There's still an update after that. It's 2.2.7.
30%
And then if it's, it should be working again. If it's not, you'll have to bring in your phone.
30%
It might be a couple weeks before we, if this doesn't work, it might be a couple weeks before I get back to you because of the holiday weekends and stuff coming up. So, but I will, if that doesn't work, I'll be back in touch.
30%
I think that will give us a chance. Okay. So please do that. And, and yeah, let's go from there.
30%
Yes. The updates are extremely large, and they can actually use your phone.
30%
Wi-Fi is going to be helping it download a lot of the data information. So, it will download the update, and it won't use the different data.
30%
Did you say that there was a new update coming out again? Yes, tomorrow.
30%
If it doesn't work, call us back.
30%
Okay, there is going to be another update that Ray actually went out. You can go to settings in your phone.
30%
Yes. Okay. And that's going to work? Let me just see if it works.
30%
Okay, so your data is not working on your phone. What is your carrier?
30%
So, the Weather app, it needs data to operate. So does sending and receiving picture messages.
30%
Yes, that's all I need to ask them?
30%
Sometimes the connection is kind of like, it's just trying to see why it's trying to receive messages. You can either call your, like, U.S. mobile to ask them.
30%
After you reset this, if it doesn't work, just call us back, right? But that should be fine, because if they didn't reset the line, they may say that it looks all good on their end. But they should have just reset the line, and it should have been working fine.
15%
I want you to say cloud provider. Double check to make sure you do have data because those functions that you were talking about, they do need data.
15%
Let's do one at a time. So on that device, does your weather and waves work?
15%
Okay, so when you go into the waves, it finds your location and you're able to successfully create a route?
0%
There's a new update that is coming out tomorrow that's addressed most of these issues.
0%
We can ship the phone in and we can repair the phone, it will not be free, it's past the warranty.
0%
If the motherboard is replaced, no, the phone would be wiped.
How Customers Ask This
"Why am I unable to receive picture texts and contact cards?"
"The customer is experiencing issues with multimedia messages coming out blank after a recent phone update."
"Why are some MMS messages not downloading on my Fig Phone?"
"Why are picture texts not coming through on the FIX phone?"
"Customer cannot receive multimedia messages after a phone update."
"The customer is unable to receive picture texts."
"The customer is unable to receive picture messages and group chats on their phone."
"The customer is unable to send or receive picture messages."
"The customer is unable to send or receive SMS and MMS messages after a recent update."
"Customer is not receiving picture messages."
"The customer is experiencing issues with MMS and voice to text after a software update."
"Customers are unable to receive MMS messages after a phone update."
"The customer is unable to send or receive picture messages on their phone."
"The customer is experiencing issues with MMS and voice to text functionality after a software update."