The customer is experiencing issues with their wife's Fig II phone not receiving service in her office.

Is there any possibility that she could check a different SIM card just for checking, okay, not for using a different? A different Verizon SIM card, that would be hard. For a different SIM card from the same company? Yeah, I could have her do that, I could have her do that for sure, yeah. Okay, so try to use that, try to do that and check if it works and then please let me know.

What would that mean to you if it works? If it works, we will go from there and of course, we will do our best to find a solution for you, but that's the first step to see where's the problem residing.