The customer is experiencing battery drainage issues and inquires about repair costs and options.

Please bring it to our Borough Park Store. We'll take a look at it for you.

Yes, as long as the phone works, you can do that. We can help you with that in the store.

We have to take a look at the phone in order to see what we can do to make it work for you.

No, we have to take a look at the phone before I give you any of those answers. We have to see what's going on with the phone.

No, that may take a few days, actually.

I understand that you're seeking that yes on that question, but since I cannot make a full diagnostic on the phone to see where it's missing and what's going on, I cannot provide you that answer over the phone. We have to take a look at it at the agency to give you that answer once you come and bring it to us.

We are from 10 a.m. to 6 p.m., from Sunday to Thursday, and Fridays from 10 a.m. to 1 p.m.