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What should I do if my repaired phone still has issues?
Other Response Scripts
85%
Yes, of course. Yes? Yes. I'll be there in the next ten minutes, okay?
45%
I understand. Okay. So in this situation, we are going to do something very simple. We are going to send you a replacement phone that you will have in the meantime. We'll send you a label so you can send it back.
45%
Just text me your email right now and your name, and I'll send you the label to your email.
45%
Yes, text me your name and your email, and I'll text you there, okay?
45%
Use the same phone number that you're calling right now, 347-240-2482. I text this number that you, the email, and you'll send me the label, okay?
45%
For this order, if you say you talked to Moshi, you have to come and you have to let them know. You cannot send someone. If they turn that person down, you have to come.
45%
Do it now again while you're on the phone. And we're going to see together that it's not fixed.
45%
If you're picking up a wholesale order, please give the front the order number of the wholesale order so they can pick it up.
35%
For the Fig Mini, we can exchange that one. You said you had a 32, but we don't have 32s, and you wanted to exchange for a 64 and add the money on top for a 64. That is possible.
35%
You said send through WhatsApp? Because I see that I'm not being believed.
30%
I am so sorry for the issues. I'm truly sorry. What I can do, I can help. What Customs can help you is I can send you a label so you can send the phone back, and we can make sure that the repairs that we will request get tested thoroughly, and that is how I can help you with, okay?
30%
It's not going to be a week and a half, okay? Yeah, I'm going to complain with the technician, so I'm going to let them know that it wasn't fixed properly, so it doesn't happen next time, okay?
30%
I will send you a label. That's correct.
30%
Please never ever tell me to come when I'm not supposed to come. That's favor number one.
30%
If you're talking about an order for Fig 2 Pros, the 64 or 128 gig, they have not come into the store yet. They are coming today, but they are not in the store yet.
How Customers Ask This
"The customer is experiencing issues with a phone that is not updating properly and has been sent back for repairs multiple times without resolution."