The customer is experiencing a problem with a broken phone that is blinking and has a black screen after a fall.

When you send it, you must include a note inside the package with your name, your phone number, and your address, and also a description of what's the issue on the phone. That is very, very important, okay? Don't forget to include the note inside.

We will need to change the shell.

No, we don't provide shipping labels. You can send it in yourself, okay? And then you can also put the shipping back, so we can use the same shipping label. If not, once we send it back, the shipping fee is $15.

Usually for this kind of issue, the charge is going to be $75.

Yes, for now, they don't do repairs on fixed minutes, unfortunately.