The customer wants a refund for a repair that could not be completed and is inquiring about the process.

Okay, and you got back your phone? I didn't get it back, no. You didn't get back your phone? No. Okay, and is your phone being sent back to you or? It's sent back to me. You gave me two options. I can pay more to get a new phone, or I can get a refund and get back my broken phone. Okay, sorry, you cut off. I didn't hear you. Can you say that one more time? Yes, he told me either I can get refunded and get back my broken phone, or I can pay a little more and get a new phone, but I want it refunded. Okay, can I get your first and last name? Goldberger, Bela. Good, Goldberger. Goldberger, yes. And your first name was? Bela. Right, and what's the last four for your card number? One moment. 5415, make sense? You said 5145? Let me see. Either 5415 or 2654. All right. I think it's 5415. 5414? 5415. Okay, so it's either 5415 or 2654, right? I think it's 5415, yes. Okay, all right, so I'll charge it back to you, all right?