The customer's phone screen won't turn on and needs to be repaired.

Sure, we can definitely help you. Please, you have to send it to us, okay? I can provide your address so you can send it, and we will take care of it.

When you send this, please, make sure to include a note inside the package with your name, phone number, and address, and also describe the issue that you're having with the phone and a note, okay?

Unfortunately, I cannot provide you a label because the phone, for what you're telling me, the phone is not under, yes, no, it's not under your warranty.

The address is 4306 13th Avenue, Brooklyn, New York, and the zip code is 11219.