The customer is experiencing issues with the microphone and charging port of their phone and is inquiring about purchasing a new one.

I can help with that. Where would you like to purchase it?

We don't have a store in Monroe, we have a store in Muncie, and we can see if we can make you a discount. I have to check with one of the managers, and then reach you back.

Sure, I can do that for you.

I will check for you.