The customer is experiencing audio issues and a cracked screen on their phone.

Yes, you include in the package your phone. We don't use SIM cards. First name, last name, email, address, contact information, and then exactly what's wrong with the phone.

I'll give it to you right now, are you ready? 4-3-0-6. 13th Avenue. And the zip code is 1-1-2-1-9. Brooklyn, New York?

Alright, so we can send the phone to Burrell Park, and we'll be able to fix it. It's most likely going to be a $75 charge.

Yes, so screen repairs, we call it the shell repair. It would be a $75 repair. Unfortunately, at the moment, we do not have any more new shells. So, we wouldn't be able to start working on your phone until we get new shells in. That's about four weeks.

The front speaker would be included in the shell repair and then the back speaker would be separate and that's $20.

No, it would only be the trying to get in or bring it in.

The best extension would be 408.

I'm sorry about it. It took so long for us to get your call back.

And then once we receive it, we'll fix it, we'll call you, then we'll charge, and then we'll go back to you. It'll be two days, you'll be able to send it back.