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The customer is confused about a missing digit in their account number related to their phone number.

💳 Account & Billing Account Access Asked 1 times needs_work

Other Response Scripts

70%
Oh, it's my billing zip code. I thought they wanted yours. Okay, fine. My billing zip code. Fine. Thank you very much.
explanation 1/0
45%
So, the PIN will be different now, but the account number is, 375-635…
instruction Steps 0/1
45%
The PIN is, yes? The PIN is 057-861.
instruction Steps 0/1
5%
Okay, let me take a look. What is your phone number?
instruction 0/2