Customer is frustrated about not receiving a battery they paid for and is inquiring about its status and delivery options.

Okay, we have two options here. First, I have to check if we have the package there. Okay? And if not, for now, give me the address. If we have it, we will repackage it back and put the new address. So I'm ready where you are.

Okay, Roshana, we received batteries. You have been waiting for a battery for a week too, correct? Yes, for like over a month. I paid for it. It has not come. I see here. Let me take a look. Roshana Weinberg, we sent it. 5525 Camelot Drive, Savannah, Georgia, 31405. Yes, we sent it actually. When? We sent it on October 6th. So let me take a look at it. I have not received that. Okay, let me take your tracking number. Yes, we sent it. I'm seeing your tracking number here. Okay, so we have two scenarios here. Either the package got lost or UPS didn't pick it up. So I'm going to rectify now with the packages that we have ready to send to see if the package is still with us. And if it's still with us, UPS will pick up the packages today.

I, yeah, the situation is that I am not physically with the packages on hand. Okay, so, but I'm going to make the call immediately. I'm going to take a look right now. And in a matter of five to 10 minutes, I will be right back with you.