The customer is experiencing issues with the camera quality on their phone.

Okay, then I think we can send them a camera so they can take care of you. Okay? So, I'm going to call them. I have the owner's number. I'm going to call them to see if he remembers you.

What we can do is we can get you a loaner phone, a phone that you can use anytime. You put $100 down, we send you the phone, and then once you get your phone back, you send the loaner phone back, and then once the phone is receiving the condition, then we send you back your deposit.

Yeah, so you would send your phone in. Once you receive the phone, we would send you the loaner phone, and then we would fix your phone, and then after we fix your phone, we'll call you. Once you pay for the repair and the shipping, we send back your phone, and then once you receive your phone, we then send back the loaner phone.

Okay, so yes. We need to take a look at your camera in one of our stores. That is what we have to do in order to take a look at it.

Yeah, you can also come into the store, no problem.

Yes, of course. Today. Today.

So usually when that happens, there's a problem with the back camera. And pretty much the system senses that there's an error with the camera and then it stops switching.