The customer is inquiring about options for a cracked phone and repair costs.

Unfortunately that's the only option that we have. Either send it in or bring the phone in.

So there is a warranty on the phone. It starts once you purchase the phone. It's two months for hardware, six months for software, and twelve for network.

The whole process is going to be $75 for the shell repair and then it will be $15 for the shipping. We send it back UPS, two days ship rate.