💻

The customer is unable to access their music app due to an error.

💻 Apps & Software Settings Issues Asked 1 times needs_work

Other Response Scripts

85%

Okay. And that's it. You should be able to open your music up now.

instruction Steps 1/0

70%

Okay. Perfect. Awesome. Thank you so much.

promise 1/0

45%

And then go to apps and notifications.

instruction Steps 0/1

45%

And then go to see all apps.

instruction Steps 0/1

45%

And then go down to the music app.

instruction Steps 0/1

45%

And then you go to storage and cache.

instruction Steps 0/1

45%

Okay. And then clear storage.

instruction Steps 0/1

45%

Press allow.

instruction Steps 0/1

35%

Great. Can you go into your settings?

instruction 0/1

35%

Can you go into the settings of your phone?

instruction 0/1

35%

Can you go into your settings of your phone?

instruction 0/1

35%

Can you hear me now?

instruction 0/1

35%

Yep. It's access?

instruction 0/1

30%

It's not going to delete any of your music. So I'm going to press okay, right?

explanation 0/1