The customer is having issues with a whitelist password for messaging and a malfunctioning screen that requires a factory reset.

So now in this situation, if the password and the whitelist that you put is not working, and it's not letting you recover it, the only option here will be making a factory reset on the phone.

But unfortunately, that is the only way to reset the whitelist.

Yes, you should go to one of the stores.

I can definitely report it to our developers, I can take some information from your phone and report it. So we can fix it on an update.

If you need an immediate solution for that, the one that I provide you will be the immediate most immediate solution.

The other problem that would that problem is something that we actually have to take a look up on in the store, the one that you have with your screen.