What should I do if I'm having problems with the messaging app?

Now, you will find a whole list of apps. One of those will be the messaging app. You just have to turn it on.

That's it? And that's it.

Now it should work.

Once the update comes, if you want to wait for a few weeks until the Lakewood store opens so you can come and we can take a look at your phone over there, we can do that if you wish.

You can just go there. Yeah. It's 361 Zidar Bridge Avenue. Okay. Yep. That's it. Yeah. We have, it's an official fixer.

Call Us Mobile, ask them how much data you have left. Just ask them, hey, how much data do I have left? Make them that simple question and yes, they will tell you how much data you have left.

If they tell you that you do not have any data left, just ask them to add data and your problem will be resolved.

She needs to tap on it several times, like tap on menu and tap on menu five times, two times.

Go to settings, go to apps and notifications. You can go to see all apps. They're going to go and see your messages. You're going to go to storage and cache. You're going to clear storage. After you clear storage here, you're going to go back to that long list of apps again. You're going to go to the phone app. And there you're going to go to, again, storage and cache. Clear storage. Now you're going to go back to settings. And you're going to go to system. Now in system, you're going to go to reset options. And you're going to reset mobile, Bluetooth, and Wi-Fi. After you've done that, your messages, your phone. All right, so after this, you're going to turn your phone off and turn it back on, and it should be working. So we returned all your settings to the original.

Go to settings, go to app updates. And in the, when you check for updates, the messaging app comes up. Am I correct?

Once you're in see all apps, you have to go to look up for the messaging app, please.

Once you're in the messaging app, press the storage and cache. Once the storage and cache, press clear storage. Don't worry, it won't delete the messages.

Go to settings in your phone, again, apps and notifications. Once in apps and notifications, on the top right of the screen, you will find three dots. Press those three dots and press show system.

Once you're in show system, go ahead and you need to look up for an option that will be named software update. You will have to go to an option that says software update. Press where it says storage and cache should be the third option. Press clear storage.

We can set up to send you a loaner phone. You just text me your address with the same phone number. We're going to send you a loaner today or tomorrow. Once you get the loaner, we will send it to you with the label inside the package.

Please send the phone, the bad phone. And we will, once we receive it, we will update it with our system.

Just text me your address and we will set up a loaner for you.

I can help you with that. So go to settings on your phone, please.

Once you're in settings, go to apps and notifications.

Once in apps and notifications, go to see all apps.

Now on the top right of the screen, you will find three dots. So tap on those three dots and press show system.

Now you need to find an app that's going to be called DuraSpeed. So D-U-R-A-S-P-E-E-D.

Open it and now press open.

Okay, you have to go to messages first. Hang on a minute. Is there a caption on speaker? Yes. One second, please. I have to go to messages. Okay. Okay, now on the top right of the screen, you will find three dots. Press on that, please.

If that doesn't... Yes, that sometimes is a glitch. Then press the menu button. The menu button... Once you're in messages, the menu button is the button with the little two squares on the top right of the keypad, of the keypad of the phone, of the physical keys.

No, go to messages, please.

Okay, on the messages, once you're there, forget about the messages. Let's focus on the top bottom of the phone, okay? On the top right of the keys, you will find that there's a key that there are two squares, okay? Or one square with a little dot. Do you see that?

Do you see the way on the keypad, where you have the buttons, where you have the big button in the middle? Oh, yeah. Do you see that on top of that key, there's another key with another logo that is like a square? Do you see that? Looks like a square. On top of the waist, you don't have to look further. Right above the waist.

Okay, do you see that? Yeah. Press on it, please.

Now you see that a menu will come up from the bottom, okay? And you have a bunch of options. One of these options will be read all messages. Do you see it?

Okay, but do you see that option, yes or no? No. Okay, can you tell me what options do you see when this menu came up, please? I just press the square, mute, add call, SMS, keypad, earpiece, start recording, hold.

No, but you have to do that while you're on the messaging app. Okay, so again, please follow my instructions carefully. This is very, very easy. Again, go to the messages app, okay? To the main messages app. Before you start sending a message, go to the messages app, please. Let me know once you're there.

I am there and I'm trying to click the... Ah, I got it. Okay, I opened it up. Okay, now press the same key that we just pressed. And while you're in the messaging app, you will see that a menu will come up from the bottom. So, please, press that key one more time.

I did and it went off, meaning that it disappeared. Okay, where are you located? I'm now at the messaging. Now, where are you physically, where are you located? I'm in London. Okay, please come to the Williams bookstore. We'll help you over there, okay? Once you're there, you can tell the representative to call... My name is Juan. You can tell him to call me and we'll help you together, okay?

Okay, we just need to know if she has data or not. Are you able to call U.S. Mobile and ask them exactly if you have data?

Your name is what? My name is Juan. The representative's name is Jack, okay? Yes, just go there and tell them to... You can tell him to call me and we'll help you together, okay? But I'll be charged? No, we won't charge you for this.

Unfortunately, it got delayed until today, okay? Hopefully later today, it's going to be dropped.

The main thing is going to fix the waste. It's going to fix the messaging app. And it's going to fix a few more things that are not working on the phone.

Yes, I heard that you have some issues with your accessibility, with the accessibility functions of your phone. So yeah, you're activated like that.

Even if you have an iPhone and you're connected to Wi-Fi, the picture text is not going to come only through mobile data.