The camera on the purchased phone is not working and the customer is seeking a resolution.

We have to change the camera. Okay? And so if you can't afford to be without a phone during the whole holiday, you can come to the store, we can provide you a loaner phone so you can use in the meantime.

If you have any problem, please go ahead and call him. Call me while you're at your daughter. My name is Juan and I will explain it.

The address is 4306. 13th Avenue. Brooklyn, New York. And the zip code is 11219.

When you send it, something very important is to include a note inside the package with your name, your phone number, your address, and the description of the issue, okay?

If you cannot afford to have a phone without a camera, we cannot give you a new phone. I know that you requested that, but we can do that. We will fix your current phone.

Then we can fix your phone. It will be ready after the holidays.

I understand how frustrated you are. But yes, I matter of fact, I spoke with the Willing Proof Manager no longer than 10 minutes ago. And I was about to call you. Okay? I have your name and I have your number and I have everything here. Your daughter's name is Roski. And yes, the last name starts with F.

In this situation, what happened here is that your camera is broken. Okay? So that is what's happening here, that your camera is physically broken. And we are going to fix it. Okay?

We can fix it. We need to take a look at the phone in one of the repair shops. Well, in our main repair shop actually in Brooklyn, in Borough Park.

If you want to send it to us, we will be happy to receive it. If you need a phone in the meantime, I can see if we have a loaner available, so we can provide you a loaner, okay, for a few days while we take care of your phone, and that is what we will be able to do for you.

We always use UPS, and that's the cheapest way.