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Why are the weather app and GPS not updating properly on my phone?

🌐 Data & Internet No Data Connection Asked 8 times needs_work

Other Response Scripts

85%
Just take it off that 4G.
instruction Steps 1/0
70%
Your data should be working in a matter of 10 to 15 minutes, okay?
promise 1/0
70%
Yes, yes, with the non-4G, you will be fine with the fake phone, okay? It doesn't use more than that.
explanation 1/0
45%
Just connect the phone to Wi-Fi. Do you have Wi-Fi at home?
instruction Steps 0/1
45%
You can go to a library. You can go to a cell phone store. Just ask for Wi-Fi for a few minutes, and you can do it.
instruction Steps 0/1
45%
Can you go into your settings? Go into your settings and then go to apps and notifications. You're going to scroll down. You're going to go to the top right corner, these three little dots. You're going to click on those and click show system.
instruction Steps 0/1
45%
Now you're going to scroll down to a setting called location EM2. You're going to go to storage and cache. And you're going to clear storage. Do we need to add the data? Yes.
instruction Steps 0/1
45%
Can you try putting your SIM card in the SIM slot two? Yes. And that might solve the issue? We want to see exactly what's going on and why the location settings aren't functioning properly.
instruction Steps 0/1
45%
Once you put it in the other SIM card slot, you would just try opening the weather and the waves. See if it finds the location.
instruction Steps 0/1
45%
Okay, so we may have to reset your mobile, Bluetooth, and Wi-Fi. Can you go into your settings, please?
instruction Steps 0/1
45%
Go to settings. And then go to apps and notifications.
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45%
And go to see all apps.
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45%
Okay. So now we're going to go to your Waze app.
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45%
And then in your Waze app, it's going to say storage and cache. Storage.
instruction Steps 0/1
45%
Okay. All right. Clear storage. You're going to clear storage.
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45%
So after you clear storage, it's going to say delete app data. You're going to click okay.
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45%
And then you're going to go back to your Waze and open it to see if it gets your location now.
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45%
I'm going to have to report it to the developers as an issue on the phone directly. I'm going to ask you for some more information on the phone. Sure. So go to settings, please.
instruction Steps 0/1
45%
Yes, you should try to go to somewhere that's Wi-Fi and connect to the Wi-Fi and finish doing the update there.
instruction Steps 0/1
35%
I can add more data for you if you want and I can make it work right now. The data is $5.
instruction 0/1
35%
You should do the update with your Wi-Fi, not with your own data.
instruction 0/1
35%
So in your apps and notifications screen, right after you click that in your settings, can you tell me what it says on your screen? Like, what options do you have?
instruction 0/1
35%
The best way, the only way to not use your data is through Wi-Fi. If you don't have Wi-Fi, you can always go to a public space that has free Wi-Fi, because the downloads are very large.
instruction 0/1
35%
Yes, you need to go to a place where there's public Wi-Fi or come into the store and download the updates there.
instruction 0/1
35%
I could add a gig of data to your account?
instruction 0/1
35%
You're going to use the card on file?
instruction 0/1
30%
If your Weather app isn't updating and your GPS, well, your Waste is not working as well, it's most likely your data. Do your messages work, like your text messages?
explanation 0/1
30%
Yes, so if your Weather app isn't updating and your GPS, well, your Waste is not working as well, it's most likely your data.
explanation 0/1
30%
So if the only thing that uses data for the messages is going to be the MMS, not regular text messages, only MMS.
explanation 0/1
30%
Your plan is renewing on December 22nd, okay? And the data, apparently you accepted the update with your own data and that consumed everything. So that is what happened here.
explanation 0/1
30%
Once I'm connected, that's going to allow you to update the phone without using your data.
explanation 0/1
30%
If after trying the SIM card slot two and trying with the new SIM card and it's still not finding the location, then it's going to most likely be something wrong with the phone itself.
explanation 0/1
30%
No, it won't mix up anything at all. As long as it's completely unlocked so you can put whatever SIM card you want in there.
explanation 0/1
30%
Please call us back so we can figure this out.
promise 0/1
30%
I will notify to the developers so they can take a look at it, okay?
promise 0/1
30%
We will investigate that a little bit, just in case, okay?
promise 0/1
30%
Thank you so much, and I'm sorry that I can't provide solutions immediately.
apology 0/1
30%
It's going to be charged to the card, the MX, 1002? It's $5.50.
info 0/1
15%
Now go to about phone. Once in about phone, look up for where it says, there's going to, one of the options will say custom build version. Please tell me what it says over there, or custom build number.
instruction Steps 0/2
5%
Yes, you can call your carrier and ask them how much data you have left on your client.
instruction 0/2

How Customers Ask This

"Why are apps that require location services not opening?"
"How can I update my phone without using data?"
"The customer is having trouble with location services and the weather app not refreshing."
"The customer is experiencing issues with their device not working well on 4G and seeks clarification on the network settings."
"The customer is experiencing issues with their data connection and is unsure how to download updates without using data."
"The customer is experiencing issues with the location services on their phone."
"The phone's weather app is not updating and GPS is not functioning properly."