The customer is unable to receive pictures and voice notes due to potential data issues.

I would suggest you call in Verizon to see exactly how much data you have left. You may actually not have any data left, and that's why the weather isn't loading.

So if you ran out for this month, you can either wait for the month to refresh on your bill. They'll also know that. Verizon will also know that.

Or you can also add a gig to your plan for the month. Verizon will also help you with that.

Okay, so it seems like you may be out of data on your line. That may be because you downloaded the update. Did you download it off of Wi-Fi, or did you download it off your data?