The customer is experiencing issues with the phone's display not showing information properly when closed.

In this situation, what's happening here is that there's a little part of your phone that is unfortunately broken. And yes, we must fix it. So, where are you located? You need to bring your phone to us, okay? You can either come to our Barbrock store, which is the one that will be able to make the repair a little bit faster. There's nothing that I can do over the phone, unfortunately, no. We need to take a look at the phone itself.

The usual situation for this is a little wire in the hinge that got slightly cracked. That's why the image in that sub-screen is not coming up. We have to see why that happened, okay? It's not something that, unfortunately, I can fully diagnose over the phone.