The customer is experiencing issues with the camera app not being available and the microphone not working.

Okay, so how long have you been with this phone? Um, well I fixed the touchscreen, so after I fixed the touchscreen, like a few months, and then that's when all the problems started, you know, like, I... Sure, yes, but how long have you been with the actual phone? The actual phone? Uh, I got it in the summer, like back in that time. In the summer, in the summer of 2025, or summer of 2024? 2025. Okay, then, so yes, we will have to take a look at it, so you must send the phone to us, okay? I can definitely provide you an address, and yes, so we must... Is there any address in Lakewood? No, unfortunately we don't have a place in Lakewood yet, but we do have a place in Borough Park. What about in Flatbush? Uh, Flatbush also we have one place, but Borough Park is the main repair center where we have our most experienced technicians, that's why I'm recommending you that.

No, no, you have, yes, you have either to bring it to us, and we will take, if you have a resource receipt and everything, we will take a look at everything, we can definitely take a look at it in the store, and, but yes, we have to, we have to take a look at it in person.

No, no, that's not going to be any help, unfortunately.

No problem. There's no way to send me a new phone? No.