The customer is experiencing a black screen on a newly purchased fixed phone.

You can bring the phone in, we can see exactly what happened to it, see what the possible solution would be, it may be getting a new shell, which is the outer part of the phone, but we won't know until we diagnose the phone.

I recommend that you bring the phone to the Borough Park location so our technicians can take a look at it.

As long as it's within the warranty, it's two months from purchase and you have proof of purchase, no problem.

That you have like a receipt that shows the date of when you purchased it, so that you can see that it's within warranty.

Probably until 6 today.