The phone went blank and cannot load the Android system.

Yes, yes. Okay, fine, so you suggest going to the Borough Park store, 4306 13th Avenue, and from what time to what time are they open? From Sunday to Thursday, from 10 a.m. to 6 p.m.

I'm afraid that the only option will be taking the phone at the, yes, taking the phone in the store, okay?

No, no, no, you need to come with the phone.

Sure. So, you cannot use the phone, okay? Is that right? The phone went blank. It was working fine, and all of a sudden, it went blank, so I took out the battery, I took out the SIM card, I reloaded it, and then it keeps on telling me that it can't load the Android system. The data may be corrupt, and if I can't, I might need to do a factory reset, but I really do not want to do a factory reset.

Yes, of course. And what about the Williams? It's a FIG2, correct? It's a FIG2. Yeah, I think it's a FIG2. How would I know for sure what it is? How long have you been with the phone? That's the best way to know. Yeah, FIGFLEP2X. Okay, yes, we can fix it.

I cannot promise you anything so far until we see the phone, but we need to take a look at it, okay?

Yes, they do fix the phones, yes.

4306. 4306. 13th Avenue. 13th Avenue. Yes, Brooklyn, New York, that will be the Borough Park store, but the Williamsburg, I'm afraid that they won't quite be able to help you on this, okay, because the one has...

No, it's not normal.