The customer is experiencing intermittent issues with sending pictures and using T9 word and voice recognition due to data problems.

So for that, I will, I will need your, yeah, so for that, I'm going to have, yes, I'm going to need your address.

This SIM phone number, please.

So, first of all, just to start redirecting you, where are you physically located?

And I should just text you my name, address, and that's it? And I should, should I write any description, or you already tagged it?

Okay, so what we have to do here is we will have to send you a SIM card, this card that is to see if it's your service, or if it's something in the phone that is not quite working.

So you're going to send me a SIM and that's going to help you figure out my problem?

No, no, it's just to be clear. It's for the SIM card.

Yes, we send it through UPS. So it's UPS, I'm sorry, which is a little bit faster than standard.